Record Services Terms & Conditions

Terms & Conditions:

Drop Off Collect Service:

You may drop off and collect your discs weekdays and discretionary weekends strictly by appointment. You will need to text/telephone us in advance on Tel: 07368813756   or   [email protected].

We will give you a quote for the work and upon collection we will issue a receipt for the records. Upon collection we can accept cash (cheapest option) or you may make contactless card payment or PayPal (fees apply).

Shipping Your Vinyl to Us:

We recommend that you use a fully insured service in order to ensure secure delivery. The package must be sound and substantial enough to withstand the journey both to and from our premises. We recommend a double walled carton and suitable inner support because this will minimise movement during transit.

If a package is received in poor condition, we reserve the right to charge for the supply of return packaging. AudioZomba™ strongly recommends that you send your discs via a secure tracked delivery service. We cannot be held liable for records that go missing or are damaged in transit. The Buyer is responsible for sending the records securely via a tracked/Signed For service.

Please provide us with your address details upon purchase. A contactable telephone number and tracking info is required. We will provide you with our workshop address upon cleared payment. Our quoted price includes  return postage to your UK Mainland delivery address.

Our Quality Record Cleaning Guarantee:

We believe our processes are the most comprehensive service available and so we therefore Promise to do our very best to restore your discs. We will use our Comprehensive 6 Stage Regime with our Laboratory Grade Professional Cleaning fluids and our expertise to guarantee Optimum results every time. However, some records may have surface noise caused by manufacturing defects. Where poor handling, cueing or other trauma has occurred it may not be possible to reverse such damage. Subsequently, while we endeavour restore your vinyl, we cannot always guarantee improvements. Although the cleaning process will remove dust and debris, we cannot rectify damage caused by scratches or worn grooves . Our charge is for one cleaning cycle of both sides of ONE disc. Should we deem further cleaning necessary, we may contact you to discuss how you wish to proceed.

This service is for records that have been used, stored in dry conditions and in need of general refurbishment. Flood damaged/brick dust/contaminated  records can be cleaned upon request. We will arrange for a special quotation after we have asked for some further details.

Warp Removal Terms & Conditions and Exemptions:

Some warps are impossible to remove i.e. heat damage to the structure of the vinyl.
Older and heavier vinyl records are better suited to flattening, flimsy thin discs (under 120 grams) not so much, but can often still be successful. Many warped records are already damaged by stylus wear. Warps cause the stylus to decouple on the riser when the disc is revolving. It has the effect of crashing down similar to the feeling you get when falling from the top of a roller coaster. The forces are tremendous and you will often hear a ‘whooshing’ repeat clicks and other noise characteristic of stylus/groove damage. This is often most pronounced on the early tracks at the beginning of the recording. We strongly recommend you familiarise yourself with any such background noise before committing to our treatment as we cannot be held liable subsequently for such damage. Additionally, some minor compromise in overall fidelity may occur as a result of the process in a few cases especially with lighter vinyl. You must weigh up these risks compared to an otherwise unplayable disc when deciding on proceeding with our services.

At this time we only safely repair black vinyl records. 7″, 10″ & 12″ are all possible. We can repair picture discs or coloured vinyl but there is technically a small risk of damage. This is because they are made up of a different chemical composition to standard Vinyl (PVC) and the micro-grooves and surfaces may be damaged by our application. You must bear these factors in mind when making a decision. AudioZomba™ cannot be held liable for damage caused due to our process for these types of disc. If you are unsure please drop us a line or call and we will be happy to discuss.

We cannot repair acetate records or Shellac 78s. We also cannot repair LPs that weigh less than 100 grams for technical & Safety reasons. If unsure, please weigh your record. Most records weigh between 120 and 200 grams so they would be very light and flimsy.

Vinyl to Digital Transfer:

Under UK Copyright Law, end users can make ‘personal copies for private use’ of content they ‘lawfully acquired on a permanent basis’. This means that it is lawful to make copies of materials you have purchased, received as a gift or downloaded from legal sources. However, it is not strictly speaking, permitted to copy content borrowed from a friend, rented or unlawfully obtained. Also, the copies made under this copyright exception cannot be used for commercial purposes.

Returning Your Vinyl Records:

Our record cleaning service takes generally anywhere from 2 – 14 days turnaround time. Turnaround estimate will be advised to you together with your quotation. Please provide a secure UK Mainland based address. We will ship your records according to your chosen level of insurance and the calculated weight of the package. Should your package require further packaging or replacement, we reserve the right to charge an appropriate fee.

Our price is for restoring a batch of discs both sides, so please note that double album counts as 2 discs.